FAQ's

Will you transfer my current site over to Tech Carolina?

We support cPanel, if your current site is using it there is a good chance we can transfer it for you. If you are not currently using cPanel, we will give it our best shot.

What is Fantastico?

Fantastico is a program created by Netenberg.com which allows simple installation of scripts with no experience necessary. For a list of the supported scripts please look here.

Does Tech Carolina offer custom packages?

YES!!! In fact, that is what we want to do. We know that each client has specific needs. Just contact us at support@techcarolina.com and we can put together a custom package for you or your company.

What if I need more space and/or bandwidth?

Not a problem. Just contact our support team and we can upgrade your hosting plan to suit your needs. This is a much better value than paying for extra space and bandwidth seperately.

Will Tech Carolina install my programs or scripts for me?

In general, no. We can for a small fee, just contact our support team. It would be next to impossible for us to support that service on all accounts. Although, if we manage your website for you, script installation comes with your hosting plan.

How long will it take to setup my new account?

Once your order is placed, our system will automatically run fraud tests to verify your order's authenticity. If your order passes, it will immediately be setup. You will receive a welcome email with all your account details such as DNS info, login info, and more within a few minutes of placing your order. If your order fails one or more of the fraud tests, it will need to be manually reviewed by our support staff, and we may ask you for additional information before activating your account. Also, keep in mind that once you update your nameservers it could take between 24 and 48 hours before your site is available online.

How do I send updates if I have a website managed by Tech Carolina?

Easy. Just send us an email at updates@techcarolina.com with the details of your update request along with any attachments/images and we will promptly update your site for you. Alternatively, you can open a support ticket in the client area. You will receive an email as soon as we complete your update.